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FAQ's
 
What is the minimum order?
£12 is the minimum order for delivery or pick up (exclusive of delivery costs).
 
How do I pay?
Once your cupcake order requirements have been received we ask for your email address, Louby Lou's Cupcakes will then send you an invoice email that will automatically direct you to Paypal.
 
Payment can then be easily made by debit or credit card.
 
Orders & deposits can be also be paid for by cheque or cash if dropped off to our Reigate kitchen in advance (a receipt will be provided).
 
Please note: Payment must be received and cleared before any cupcakes can be made or delivered.
 
Do you require a deposit?
We require a deposit of 25% of the order to keep your required baking date free and to start placing orders for materials.
 
Deposits on cancelled orders are fully returnable up to 6 weeks before the required baking date. Deposits after this time are not returnable.
 
All balances must be paid in full at least 6 weeks before the order is to be made.
 
How much notice do you need?
3-7 days notice is usually required for all orders of up to 24 cupcakes. However, we can sometimes accommodate shorter notice orders - please contact us to find out.
 
10 days notice is required for all orders over 24 cupcakes.
 
6 weeks notice is required for all wedding orders.
 
How do you deliver your cupcakes?
 
Orders within walking distance of our kitchen in Reigate can be delivered by hand free of charge.
 
All other orders we prefer customers to collect their from our cupcake kitchen. We are now located next to Reigate train station - so are very easy to find.
 
Where this is not possible we will endeavour to deliver. Please contact us for a delivery quote.
 
Where delivery or collection by Louby Lou's Cupcakes is not possible we will be ha[ppy to provide a courier price for you.
How much is courier delivery?
Delivery quotations are provided on request and start at £15 for orders close to our kitchen.
If you provide us with your delivery postcode we can provide you with a personalised delivery cost after contacting the courier.
 
Where are you located?
Reigate - 1 minute walk from the train station.
 
Where do you deliver?
Reigate by hand, close areas or any UK address by courier.
 
Can I pick up my order?
Yes, absolutely. You can pick up your cupcake order from our kitchen free of charge within the agreed time bracket.
 
Do you post your cupcakes?
Due to the delicate nature of our cupcakes we are unable to post them.
 
Do you have any postable items?
Yes we do! We bake very tasty biscuits, cookies, whoopie pies and cake pops, brownies and coconut ice which are posted by Next Day Delivery in sturdy (but pretty!) boxes.
 
Do you hire out cupcake stands?
Yes we do!
 
We have beautiful mirrored stands available in 4, 5, 6 & 7 tiers to hire out for a minimum of 1 week as well as a few more individual styles too.
 
A refundable deposit is taken on purchase to ensure that the stand is returned to us in the specified time span and same condition. This is so it can be hired out again.
 
All cupcake stands are posted by Next Day Delivery and are well packaged.
 
Stands can also be picked up/dropped off to us in Reigate at no charge.
 
Cupcake stands should be returned by a signed for delivery method and in the same standard of packaging to avoid damage.
 
Any damage to the stand will result in either a partial or full loss of deposit to cover replacement.
 
Do you sell individual cupcake boxes or favour boxes?
Yes we do, these start at £0.75 each for a simple elegant box or we can source specific boxes at your request.